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Frequently asked questions

What age groups do Sage Clinics cater to?

Sage Clinics cares for Children, Adolescents and Adults.

Where would the therapy take place?

Sage patients can choose between in-person consultations at our Clinic in Downtown Dubai or online consultations via Zoom or Microsoft Teams.

How do I get to Sage?

Sage Behavioral Health is located in Saaha Building, Block A, Suite 519, Downtown Dubai (next to Souk Al Bahar and the Palace Hotel).

By Metro – The nearest Metro station to our building is Dubai Mall Metro. This is on the Green Line. The Metro hub is a few minutes walk away from our building.

If you are driving, you can park in the Souk Al Bahar parking which is free of charge for the first 2 hours. The parking has direct access to our building via the Block A entrance.

What are your opening hours?

Our current opening hours are Monday to Friday, from 8.00 a.m. until 8.00 pm and Sundays from 10.00 am until 6.00 pm.

We will soon be opening on Sundays. Please contact us to further details about our Sundays timings.

How do I book an appointment?

To book an appointment with one of our specialists, please click on the “Book Appointment” tab in our website, enter your details and let us know your preferred date and time. Alternatively, you can book an appointment by calling us on 045755684 or by sending us an email to appointments@sage-clinics.com.

Are Sage’ services covered by insurance?

Insurance coverage will depend on each individual’s insurance coverage. Our appointments team will be happy to assist you to confirm your mental health coverage should you require any assistance. At Sage, we do not bill insurance companies directly so even if insurance coverage is confirmed, you will need to pay the full fees and we will provide you the reimbursement form and any other documents that might be required so that you can submit them to your insurance.

Can I bring someone with me to the appointment?

This depends on each clinician. If you wish to bring someone with you, please let our appointments team know in advance so that they can confirm with the clinician.

What will happen during my first appointment?

A specialist will see you, your child or the family as a whole depending on your case. The aim of the appointment is to understand and gather information regarding your concerns and the types of difficulties you may be experiencing.

How long will the appointments be?

Consultations are usually 50 minutes long. The length of the subsequent sessions will depend on the nature and severity of the presenting problem and the type of treatment moving forward. Should you require an specific assessment these will usually be 1.5-2 hours depending on the type of assessment. This will all be explained to you either in your initial appointment or in a follow up call by one of our clinicians.

What types of therapists can I find in Sage Behavioral Health?

The Sage team compromises of international medical and behavioral health specialists – psychiatrists, psychologists, counsellors, dieticians and educational specialists – who bring together decades of experience and knowledge, as an integrated, multi-disciplinary team to deliver the best outcomes for every individual, family or group they work with.

What are the warning signs of mental health difficulties in children?

It can sometimes be difficult to notice a change in your own children and even more difficult when we don’t know what to look for.

Children can develop all the same mental health conditions that adults can but children often struggle to appropriately articulate what they are feeling.

The signs to look for are as follows:

  • Mood changes – is your child sad or withdrawn for at least 2 weeks? Do they have severe mood swings?
  • Difficulty concentrating – are they struggling to focus or sit still? Has their teacher mentioned anything about their performance at school?
  • Behavior changes – are they behaving out of character? Perhaps you have noticed a personality shift?
  • Other signs include: Intense feelings, unexplained weight loss, physical symptoms, physical harm, substance abuse.

If you notice any of the above in your child, please call us to book an appointment to explore this further.

What to Expect 

It can be incredibly daunting to take the first step in contacting someone for help. At Sage, we strive to provide a safe and comfortable environment for our clients throughout every aspect of their journey with us. 

Contacting the Clinic 

The first step is to get in touch with us to let us know you are interested in thinking together about how we can best support you or your family member. You can get in touch with us via telephone on +971 4 575 5684 or via email on appointments@sage-clinics.com.  

Following this, our administrative team will call you to gather some preliminary information related to the nature of the problem. It is important to gather this information, as we have many highly trained clinicians who have expertise in a range of disciplines, and we aim to match you to the most appropriate clinician based on your needs. Our administration team are trained to enquire sensitively, and it is most helpful if you can answer their questions. This then ensures you get the most out of your treatment with us.  We also ask some practical questions around your insurance and whether you will require documents for reimbursement, again so we can support you in this process as much as possible.  

Your First Appointment 

Following this initial call, you will be offered an appointment with an appropriate clinician. We recommend you attend appointments face to face but appreciate this might be difficult if you are travelling from a distance. In these cases, if possible, we recommend attending at least the initial appointment face to face, before moving to online sessions for any future sessions scheduled. We find this particularly valuable for children and young people, to build a therapeutic relationship and reduce anxiety about seeing a therapist. 

When you come to Sage, we have a dedicated waiting area which we have designed to be a comfortable and soothing space, and refreshments are available. We also have a section available for children to play whilst they await their appointment. We kindly request you arrive 15 minutes early, as you will be provided with some standard questionnaires for you to complete whilst you await your appointment. Your clinician will then meet you in the waiting room and show you to their clinic room to begin the appointment.  

At Sage, the initial session is always to gather information about what you would like help with, along with developing a shared understanding of what might be happening and why. We aim to then collaboratively discuss recommendations based on this initial assessment and with your goals and needs in mind. Your clinician will explain the next steps from there, depending on what has been agreed.   

What to expect if the appointment is for my child or teenager? 

If your child is under the age of 18, we require parental consent from both parents/guardian in order to be able to offer services. If one parent is not available to provide consent, please discuss this with our administration team.

For children and adolescents, we ask that a parent accompanies them to the initial appointment. This is important as it allows us to gather collateral information on the difficulties and observations from the parents.  Parents will be able to answer questions on family history and the child or adolescents’ development. It also allows parents to be involved in agreeing and understanding treatment moving forward. 

Some older adolescents may continue with individual therapy, and we would generally continue to involve parents at regular reviews of treatment so that they are aware of general progress and how they can be involved in supporting their child. We would maintain the child’s confidentiality within the bounds of what is expected during treatment, more of which can be discussed during the initial appointment.

What happens if I need to cancel my appointment?

Cancellation Policy

If for any reason you are unable to attend a scheduled session, you need to contact us as soon as possible and no later than 12.00pm noon the day before the scheduled time (or 12.00pm noon on Thursday for Saturday sessions). Sessions that are cancelled later than the cut-off time or missed without notification will be charged as follows:

  • Initial Psychological Assessments: AED 500
  • Initial Psychiatric Assessments: AED 700
  • Regular Psychology Appointments: AED 250
  • Regular Psychiatric Appointments: AED 350

What to do in case of a psychiatric emergency?

Please note we do not provide emergency care. In case you experience a psychiatric emergency please visit or call any of the following places:

  • Al Jalila Hospital (Al Jaddaf)
    For 18 years and under
  • T: 800 2524

Terms of Use

Terms and Conditions for Online Payments

These terms and conditions are between Sage Behavioral Health Psychiatric Clinic LLC (hereinafter referred to as “Sage Clinics“), a company duly registered in Dubai, United Arab Emirates, and the client or user of the online services system and the payment gateway (hereafter referred to as the “Client, User, You, or Yours“) in the usage of the online services system and payment gateway available on Sage Clinics, https://sage-clinics.com/ (the “Site“).

The term “Service(s)” refers to any request made and paid for by the Client for a specific offering by Sage Clinics on the online services system.

These terms of use (the “Agreement”) sets forth the legally binding terms for your use of the Site and Services. By accessing or using the Site or Services, you are accepting this Agreement and you represent and warrant that you have the right, authority, and capacity to enter into this Agreement. You may not access or use the Site or Services if you are not at least 18 years old. We will not trade with or provide any services to OFAC (Office of Foreign Assets Control) and sanctioned countries in accordance with the law of UAE. If you do not agree with all of the provisions of this Agreement, do not access and/or use the Site or Services.

This Agreement and anything arising out of or in relation to this Agreement shall be governed by the laws of the United Arab Emirates. All disputes arising in connection therewith shall be heard only by a court of competent jurisdiction in the UAE.

Pricing & Currency Information

At Sage Clinics, we strive to provide accurate service and pricing information, but we acknowledge that errors may occur from time to time. Therefore, we cannot confirm the price of a service until after a Client makes a Service Request. If for whatever reason a Service is listed with incorrect information or at an incorrect price due to a typographical or pricing error, Sage Clinics reserves the right, at our sole discretion, to refuse or cancel any requests for that service, unless the service has already been provided. In case of an incorrect price, we may contact the Client for instructions or cancel the Service request and notify them of such cancellation. Unless the requested Service has already been provided, the Client’s offer will not be deemed accepted, and Sage Clinics may modify the price of the Service and contact the Client to inform him/her of the correct price and the Client will have the option to go ahead with the Service request and accept the correct price or to cancel the Service request.

Online Payment

Once a Service request is accepted by Sage Clinics, a payment link will be sent via email by Sage Appointments Team to the Client. The Client will need to click the link and insert the required information (e.g., full name, credit/debit card details, etc.) for the payment to be processed by the payment gateway. The appointment will only be confirmed once the payment is made by the Client. After the payment is processed, the Client will receive an email notification that the payment has been processed and that the booking is confirmed.

We accept Visa or MasterCard debit and credit cards in AED for payment. The Client or the cardholder (if different to the Client) must retain a copy of transaction records and merchant policies and rules.

Refund Policy

We understand that unforeseen circumstances may arise preventing you from attending any of your appointments, but as a policy, we are unable to provide monetary refunds. In the event of a cancellation, any funds remaining after deducting the applicable cancellation fees (as applicable) will be retained for future use towards any future services or appointments you wish to schedule with us.


The User is responsible for maintaining the confidentiality of his account.

Privacy Policy

  1. All credit/debit cards details and personally identifiable information will NOT be stored, sold, shared, rented or leased to any third parties.
  2. https://sage-clinics.com/  will not pass any debit/credit card details to third parties.
  3. https://sage-clinics.com/  takes appropriate steps to ensure data privacy and security including through various hardware and software methodologies. However, (https://sage-clinics.com/) cannot guarantee the security of any information that is disclosed online.
  4. https://sage-clinics.com/  is not responsible for the privacy policies of websites to which it links. If you provide any information to such third parties different rules regarding the collection and use of your personal information may apply. You should contact these entities directly if you have any questions about their use of the information that they collect.
  5. Sage’s Website Policies and Terms & Conditions may be changed or updated occasionally to meet the requirements and standards. Therefore, clients’ are encouraged to frequently visit these sections to be updated about the changes on the website. Modifications will be effective on the day they are posted.

Cookie Policy

This policy explains how we use cookies on our website to provide you with the best possible user experience while browsing our website.

What Are Cookies?

Cookies are small data files that are placed on your device when you visit a website. They are widely used to make websites work, or work more efficiently, as well as to provide information to the website owners.

How Do We Use Cookies?

We use cookies to improve your browsing experience on our website. We use both session and persistent cookies on our website, and they are used for the following purposes:

  1. Essential Cookies: These cookies are necessary for the website to function properly, such as navigating the site and accessing secure areas.
  2. Analytics Cookies: These cookies help us to understand how visitors interact with our website by collecting and reporting information anonymously. We use this information to improve our website and better understand our visitors’ needs.
  3. Marketing Cookies: These cookies are used to track visitors across websites. The intention is to display ads that are relevant and engaging for the individual user and thereby more valuable for publishers and third-party advertisers.

What Cookies Do We Use?

We use both first-party and third-party cookies on our website. The first-party cookies are set by us, and the third-party cookies are set by our partners, including Google Analytics and social media platforms.

The cookies we use include:

  1. Google Analytics: We use Google Analytics to collect information about how visitors use our website. The cookies collect information in an anonymous form, including the number of visitors to the site, where visitors have come from, and the pages they visited.
  2. Social Media: Our website includes social media features, such as Facebook, Twitter, and LinkedIn. These features may collect your IP address, which page you are visiting on our site, and may set a cookie to enable the feature to function properly.

Managing Cookies:

You can manage cookies through your web browser settings. Most web browsers allow you to control cookies through their settings preferences. However, disabling cookies may affect your ability to use certain parts of our website.

Changes to Our Cookie Policy:

We may make changes to our cookie policy at any time, and these changes will be posted on our website. We encourage you to check our cookie policy regularly for updates.